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1.
Servir con calidad en México / Andrea Trujillo... [y otros] by
Material type: Text Text
Publication details: México, D. F. : Lid, 2011
Online resources:
Availability: Items available for loan: Tuxtepec (1)Collection, call number: HF5415.5 .S42 2011.

2.
Calidad y servicio : conceptos y herramientas / Martha Elena Vargas Quiñones, Luzángela Aldana de Vega by Series: Colección Textos universitarios. Area Administración, economía y finanzas
Edition: 2a ed.
Material type: Text Text
Publication details: Colombia, Bogotá : Ecoe Ediciones : Universidad de la Sabana, Campus Universitario Puente del Común, 2011
Online resources:
Availability: Items available for loan: Tuxtepec (1)Collection, call number: HD62.15 .V37 2011.

3.
Ingeniería de servicios : para crear clientes satisfechos y lograr ventajas competitivas sustanciales y sostenibles / Luis R. Picazo Manríquez, Fabián Martínez Villegas by
Material type: Text Text
Publication details: México : McGraw-Hill, 1992
Availability: Items available for loan: Tuxtepec (1)Collection, call number: HF5415.5 P45 1992.

4.
Turned on : eight vital insighst to energize your people, customers, and profits / Roger Dow & Susan Cook by
Material type: Text Text
Publication details: New York : HarperBusiness c1996
Online resources:
Availability: Items available for loan: Tuxtepec (1)Collection, call number: HF5386 D69 1996.

5.
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Sistema de Universidades Estatales de Oaxaca
        
Av. Ferrocarril s/n, CD. Universitaria, Loma Bonita, Oax., México C.P. 68400
Circuito Central #200, colonia Parque Industrial, Tuxtepec, Oax., México C.P. 68301