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Cómo medir la satisfacción del cliente según la ISO 9001:2000 / Terry G. Vavra

By: Material type: TextTextPublication details: España : Fundación Confemetal, c2002Edition: 2a edDescription: 402 páginas : ilustraciones, fórmulas, gráficas, tablas ; 24 cmISBN:
  • 8495428946
Subject(s): LOC classification:
  • TS156.6  V38 2002
Online resources:
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